Frequently Asked Questions
Everything you need to know about your Hart Wholesale order.
What are your standard shipping times and costs?
We offer next-day delivery for most UK mainland orders placed before 2 PM. Shipping costs are calculated based on weight and dimensions at checkout, with free delivery available on bulk orders over a specific value.
Do you offer trade discounts for bulk purchases?
Yes, as a wholesale specialist, we provide tiered pricing. The more units you purchase, the lower the price per item. Registered trade account holders may also be eligible for additional volume discounts.
What is your return policy for damaged or incorrect items?
If your hardware arrives damaged or is incorrect, please contact our support team within 48 hours of delivery. We will arrange a replacement or a full refund once the items are returned to our warehouse.
Are your products suitable for both DIY and professional use?
Absolutely. We stock high-quality architectural ironmongery and kitchen hardware that meets professional trade standards, while remaining accessible for home DIY enthusiasts.
Can I track my order once it has been dispatched?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the courier's portal to monitor your delivery status in real-time.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard, as well as PayPal. Approved trade customers may also apply for credit account facilities.